Terms of Service

Last updated: 7 June 2026

These Terms of Service (“Terms”) govern your access to and use of the Keyly property marketplace at keyly.com.au (the “Platform”). By creating an account or using the Platform, you agree to these Terms. If you do not agree, please do not use the Platform.

1. Eligibility and accounts

• You must be at least 18 years old and able to form a binding contract.
• You must provide accurate, current and complete information and keep it up to date. You are responsible for all activity under your account and for keeping your password secure.
• Agents and agencies must hold any licence or registration required to advertise property in the State or Territory in which they operate, and warrant that they do.

2. Subscriptions, fees and billing

• Listing on Keyly requires an active paid subscription on one of our tiers (retail, agent, builder/developer or agency). Current prices are shown on the pricing page.
• Subscriptions are billed in advance on a recurring basis (weekly or monthly, depending on the tier) through our payment provider, PayPal, until cancelled.
• You can cancel at any time from your dashboard; cancellation stops future billing and takes effect at the end of the current billing period. Except where required by the Australian Consumer Law, fees already paid are non-refundable.
• Prices are in Australian dollars and may include or be subject to GST.

3. Listings and content

• You are solely responsible for the listings and content you submit, including the accuracy, legality and completeness of property descriptions, prices, photographs and contact details. You must have the right to sell, lease or advertise any property you list and the right to use any images you upload.
• Listings are submitted for review and may be approved, rejected, edited or removed at our discretion. Approval does not imply endorsement or verification by Keyly.
• You must not post content that is false, misleading, deceptive, fraudulent, discriminatory, infringing, defamatory, or otherwise unlawful, and you must comply with all applicable advertising, fair trading and property laws.
• By submitting content, you grant Keyly a non-exclusive, royalty-free licence to host, display, reproduce and promote that content for the purpose of operating and marketing the Platform.

4. Acceptable use

You agree not to:

• Use the Platform for any unlawful, fraudulent or harmful purpose.
• Scrape, harvest, or bulk-extract listings, contact details or other data, or use automated means to access the Platform except as expressly permitted.
• Post spam, or send unsolicited or harassing communications to other users.
• Attempt to gain unauthorised access to the Platform, other accounts, or our systems, or interfere with the security or operation of the Platform.
• Impersonate any person or misrepresent your affiliation with any person or entity.

5. Enquiries, messaging and dealings between users

The Platform lets buyers and listers connect via enquiries and in-app messaging. Any inspection, negotiation, contract or transaction is solely between the users involved. Keyly is not responsible for the conduct of any user or the outcome of any dealing, and you should undertake your own due diligence and obtain independent legal and financial advice before entering into any property transaction.

6. Suspension and termination

We may suspend or terminate your access, remove content, or block your account if you breach these Terms, if required by law, or to protect the Platform or its users. You may stop using the Platform and close your account at any time. Provisions that by their nature should survive termination will survive.

7. Intellectual property

The Platform, including its design, branding, text and software, is owned by Keyly or its licensors and is protected by intellectual property laws. Except for the content you submit, you may not copy, modify, distribute or create derivative works without our permission.

8. Disclaimers

The Platform is provided “as is” and “as available”. To the maximum extent permitted by law, we do not warrant that the Platform will be uninterrupted, error-free or secure, or that any listing, price or information is accurate, current or complete. Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded.

9. Limitation of liability

To the maximum extent permitted by law, Keyly will not be liable for any indirect, incidental, special or consequential loss, or loss of profits, data or opportunity, arising from your use of the Platform or any dealing with another user. Where our liability cannot be excluded but can be limited, our liability is limited, at our option, to re-supplying the relevant service or paying the cost of having it re-supplied.

10. Indemnity

You agree to indemnify Keyly against any claims, losses, liabilities and costs arising from your content, your use of the Platform, or your breach of these Terms or of any law or third-party right.

11. Privacy

Our handling of personal information is described in our Privacy Policy, which forms part of these Terms.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified through the Platform or by email. Your continued use after changes take effect constitutes acceptance of the updated Terms.

13. Governing law

These Terms are governed by the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the courts of that State and the Commonwealth of Australia.

14. Contact

Questions about these Terms? Email info@keyly.com.au or use our contact form.